Guest Policies

The Spruce Resorts is a luxury resort with two branches located in Shogran and Khanian

In order to ensure that your stay is as comfortable as possible, we have established the following guest policy:

Check-In and Check-Out: Check-in time is 2:00 PM, and check-out time is 11:00 AM.  We will try to accommodate requests for early check-in or late check-out, but if it is not possible, guests may use our public facilities while waiting. If a guest fails to vacate the room in a timely manner, management will have the right to remove the guest and his/her belongings from the room.

Identification: All guests are required by law to provide valid identification upon check-in. We accept government-issued identification, such as a passport, ID, NICOP, or Temporary Residence Card.  

Room Occupancy: The base occupancy for all rooms is 2 persons. The maximum occupancy per room varies by room type, but an extra charge will be applied for any additional guests beyond the base occupancy, including children ages 10 and above.  The extra charge will include complimentary breakfast.

Smoking: Smoking is strictly prohibited in all guest rooms.  Guests are free to smoke outside. A cleaning fee will be charged for guests who violate this policy.

Damage to Property: Guests will be held responsible for any damages to the hotel property caused by them or their guests. Any costs associated with the repair or replacement of damaged property will be charged to .the guest’s credit card.

Missing Items:  Hotel items that are not marked as complimentary are for guests to use during their stay.  If the guest removes these items from the property, either accidentally or intentionally, they will be charged a replacement cost for each item.  A rate list for items is available at the front desk.

Noise: Guests are expected to respect the peace and privacy of other guests. Any behaviour that disturbs the peace or causes a disturbance may result in immediate eviction from the hotel without a refund.

Pets: Pets are not allowed on the hotel premises.

Payment: We require 100% advance payment to guarantee your booking.  All other charges, taxes, and incidental expenses must be paid in full upon check-out. We only accept major credit cards, bank transfers and cash.

Minimum Age: Our minimum age to book a reservation and check-in is 18 years old.

Safety and Security: We take the safety and security of our guests very seriously. The hotel is equipped with surveillance cameras, and all public areas are regularly patrolled by security personnel. However, guests are advised to keep their valuables secure and use the in-room safe for their convenience.

Drone Usage:  For the safety and privacy of our guests, use of drones on property for any reason is strictly prohibited.

Weapons:  Weapons are strictly prohibited in guest rooms and to be carried on the property.  Any weapons need to be kept locked in your car.

Food & Drink:  Outside food is not allowed on resort premises.  No cooking is allowed in resort rooms.

Storage:  Subject to availability of storage space, guests can store luggage in the Luggage Room.  Luggage may not be stored more than a period of 14 days. Management will not be responsible for any loss or damage to belongings placed in storage.

Credit Card: A valid credit card is required to make a reservation. The credit card will be charged for the full payment at the time of booking.

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